Privacy Policy

Privacy Policy

Last updated: November 18, 2024

This Privacy Policy describes how Furnovia ("the Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from furnovia.store (the "Site"), or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" mean you as a user of the Services, whether you are a customer, a website visitor, or another individual whose information we have collected under this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from various sources as described below. The information we collect and use depends on how you interact with us.

In addition to the specific uses described below, we may use the information we collect to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend our Services, rights, and users.

What Personal Information We Collect

The types of personal information we obtain depend on how you interact with our Site and use our Services. “Personal information” means information that identifies, relates to, describes, or could be associated with you.

Information You Provide Directly

This may include:

  • Contact details including name, address, phone number, and email.

  • Order information including billing and shipping addresses, payment confirmation, email, and phone number.

  • Account information including username, password, security questions, and other details used for account security.

  • Customer support information, such as messages you send us.

Some features of the Services may require you to provide information directly. If you choose not to provide it, certain functionalities may not be available.

Information Collected Automatically

We may also automatically collect certain information through your interaction with the Services (“Usage Data”) using cookies, pixels, and similar technologies. Usage data may include details about how you access and use the Site, device and browser information, network details, IP address, and usage behavior.

Information from Third Parties

We may receive information from third parties such as:

  • Vendors and service providers (e.g., Shopify) supporting the Site and Services.

  • Payment processors collecting payment details to fulfill your orders.

These parties may collect information on our behalf using tools like cookies, SDKs, or tracking pixels.

How We Use Your Personal Information

To Provide Products and Services

We use your personal information to:

  • Process payments, fulfill orders, handle returns and exchanges.

  • Create and manage your account.

  • Arrange shipping.

  • Send notifications related to your orders and account.

  • Enable integrations with Shopify services, where applicable.

Marketing and Advertising

We may use your personal information to:

  • Send marketing communications via email, text, or mail.

  • Display personalized ads.

  • Customize your shopping experience.
    If you're in the EEA, this is based on our legitimate interest under Art. 6(1)(f) GDPR.

Security and Fraud Prevention

We use your information to detect and investigate fraud or unauthorized activity. Keep your login credentials secure and contact us if you suspect unauthorized access.

Communication and Support

We use your information to:

  • Provide customer service.

  • Improve the Services based on feedback and interaction data.

Cookies

Like many websites, we use cookies to:

  • Operate and improve the Site and Services.

  • Remember preferences and actions.

  • Analyze usage data.

You can manage cookies in your browser settings, but disabling them may affect functionality.

For Shopify-related cookies: https://www.shopify.com/legal/cookies

How We Share Your Personal Information

We may share your information with:

  • Service providers (e.g., IT management, payment processors, shipping partners).

  • Business and marketing partners in compliance with their privacy policies.

  • Our affiliates for internal operations.

  • Authorities when required by law or to enforce legal terms.

  • Third parties when you give consent (e.g., social media widgets or login integrations).

Categories of Shared Data

Category Shared with
Identifiers (e.g., name, contact details) Vendors, service providers
Commercial info (e.g., orders, purchases) Business partners
Internet activity (e.g., usage data) Analytics providers
Geolocation (e.g., via IP address) Marketing partners

We do not use or share sensitive personal information without your consent.

Third-Party Links

The Site may link to external websites. We are not responsible for their content, privacy practices, or security. Review their privacy policies before sharing data.

Children's Data

The Services are not intended for children. We do not knowingly collect personal data from individuals under 16. If we become aware of it, we will delete the data.

Security and Data Retention

We take reasonable precautions but cannot guarantee absolute security. Avoid sharing sensitive data via unsecured channels.

We retain data as long as needed to:

  • Maintain your account,

  • Fulfill our legal obligations,

  • Resolve disputes.

Your Rights

Depending on your location, you may have the right to:

  • Access your personal data.

  • Delete your personal data.

  • Correct inaccuracies.

  • Transfer data to another service.

  • Opt-out of targeted advertising or data sales/sharing.

  • Limit processing.

  • Withdraw consent.

  • Appeal decisions on denied requests.

  • Manage communications (unsubscribe from marketing emails at any time).

To exercise your rights, contact us using the details below. We may request verification before responding.

Complaints

If you believe your data rights have been violated, contact us. If unresolved, you may lodge a complaint with your local data protection authority. EU residents can find a list of regulators here.

International Users

We may store and process data outside your country. For transfers outside Europe, we use lawful mechanisms such as EU Standard Contractual Clauses or equivalent UK agreements.

Contact

If you have questions or would like to exercise your rights, please contact us:

Company Name: FURNOVIA LLC
Phone: +1 939 231 3203
Email: contact@furnovia.store

Unless otherwise stated, we are the data controller of your personal information under applicable data protection laws.